We are here to help…
Tap & Go has a highly developed technical help desk, supported by a team of trained technical support staff. The technical help desk is open 364 days a year and fully staffed from 08.00 to 23.00 hours. The technical help desk is underpinned with the latest support equipment that includes a state of the art ‘VOIP’ telephony system with voice recording and disaster recovery.
The Tap & Go technical help desk is process controlled to establish fully automated KPI and SLA data, ensuring total customer satisfaction. The technical help desk is co-located with the distribution centre in a modern industrial estate in the midlands.
The entire process and application employed by the technical help desk ensures completed product tracking, product history and customer/user database management.
Fully Trained Technicians
Fully operational 364 days a year.
State of the art inbound and outbound telephone system.
Call monitoring and KPI control.
Monday to Saturday 8.00am to 11.00pm
Sunday/Bank Hols 10.00am to 5.00pm