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TECHNICAL SUPPORT

We are here to help…

Tap & Go has a highly developed technical help desk, supported by a team of trained technical support staff. The technical help desk is open 364 days a year and fully staffed from 08.00 to 23.00 hours. The technical help desk is underpinned with the latest support equipment that includes a state of the art ‘VOIP’ telephony system with voice recording and disaster recovery.

The Tap & Go technical help desk is process controlled to establish fully automated KPI and SLA data, ensuring total customer satisfaction. The technical help desk is co-located with the distribution centre in a modern industrial estate in the midlands.

The entire process and application employed by the technical help desk ensures completed product tracking, product history and customer/user database management.

 

  • Fully Trained Technicians

  • Fully operational 364 days a year.

  • State of the art inbound and outbound telephone system.

  • Call monitoring and KPI control.

 

01933 656977

helpdesk@servicelogistics.co.uk

Monday to Saturday 8.00am to 11.00pm

Sunday/Bank Hols 10.00am to 5.00pm

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INSTALLATION GUIDES

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