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FAQs

  • How do I access my AIB online account to see my transactions?
    AIB send you an insight login when your account goes live, this will be sent to the email that your service agreement was sent to. Please check junk box. If you have not received or have lost, please go to get insight.
  • I have my terminal but unsure how to set it up.
    Please contact 01933 656977 helpdesk@servicelogistics.co.uk ​ Monday to Saturday 8.00am to 11.00pm Sunday/Bank Hols 10.00am to 5.00pm
  • I am having trouble working my terminal.
    Please contact 01933 656977 helpdesk@servicelogistics.co.uk ​ Monday to Saturday 8.00am to 11.00pm Sunday/Bank Hols 10.00am to 5.00pm
  • I have a tamper alert on my terminal, what do I do?
    Tamper Alert is usually showing on the terminal when it has suffered a drop or liquid damage. This cannot be resolved. Please contact 01933 656977
  • What if my terminal has failed to batch?
    Ensure that the terminal has a connection and is able to process transactions. If this isn’t the case then please follow further support. Once you have confirmed that the terminal is connected re attempt to batch the terminal by running End of Day report then Reconciliation.
  • What card types can I accept?
    You can accept any UK or International card displaying Visa, Mastercard or Maestro logo. American Express can be added by providing us with your AMEX MID and Terminal ID. Please contact AIBMS@tap-and-go.co.uk
  • Can I take contactless payments?
    All our terminals accept contactless including Apple, Google and Android Pay.
  • My terminal has lost connection, what do I do?
    All terminals can be subject to loss of connection from time to time. This can happen when the terminal is left on for long periods of time. It is always advisable to turn the terminal off at night to ensure a strong secure connection. To troubleshoot the connection, first power the terminal down and leave it off for approx. 30 secs – 1 minute. Power the terminal back on and attempt to run a transaction through the terminal. If the issue still persists; contact 01933 656977 Monday to Saturday 8.00am to 11.00pm. - Sunday/Bank Hols 10.00am to 5.00pm
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